We want you to love your purchase from us but understand that sometimes it won’t be right for you. Below is our returns policy and the procedure we ask you to follow to ensure we can provide you with the best possible outcome.
Eligible products can be returned within 30 days of us dispatching your order for a full refund as long as the product is unmarked, unwashed, odor-free, with all labels attached. Please ensure the product is neatly folded in the original packaging, keeping all labeling flat as you place it back into the packaging. An item that has obviously been worn, is presented without its tags and hygienic liner, and/or is not in resalable condition will not be accepted for return.
Products that are not eligible for returns (unless they are faulty, see Manufacturing Faults below):
- Backpacks & Mesh Gear Bags
- Kickboards & Pull Buoys
- Swimming Caps
If you are unsure of the product fit when you receive your order, ensure that you are wearing underwear when you first try on the product and that it does not come into contact with any hair products, make up or nail polish. Remove any jewelry including earrings, rings or necklaces that may catch and snag the fabric of the product.
RETURNING A PRODUCT
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
To return your product, you should mail your product to:
9323 Commercial St, New Minas, NS B4N 3E9 CANADA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
REFUSAL OF DELIVERY, UNCLAIMED OR UNDELIVERED PARCELS
If you refuse delivery of your parcel, or if it remains unclaimed after the deadline established by the shipping provider, it will be returned to Evolution Athletic Gear. All shipping and handling fees incurred as a result, will be deducted from your merchandise credit amount. The same procedure applies if the delivery address you indicate is incorrect or incomplete, and your package is deemed undelivered by the shipping provider.
Evolution Athletic Gear is not responsible for any delivery charges, customs fees, or any other taxes related to the return of your order to the store, except in the event that a package is refused due to damage incurred during shipping, or an error in the delivery address occurs for which the client is not responsible.
If we need to resend your order, either because we refused your return, or because the address you provided was incorrect, a $25 (plus taxes) fee will be charged to our Canadian customers to cover additional shipping charges.
If your order comes back to us labelled Return to Sender, and you do not wish to have it shipped back to you, preferring to be refunded instead, a $15 (plus taxes) shipping and handling fee will be deducted from your merchandise credit amount.
We believe our products are made to an exceptional standard but you are protected if there is a genuine manufacturing fault in the product you have purchased. If you believe your product has a manufacturing fault or doesn’t meet your expectations please take a photo of the fault or issue and email us at firstname.lastname@example.org with the picture attached and a description of the fault. Please also include the original order information including order number and date. We can get a pretty good idea from your picture how to proceed. There are several different options:
If we can clearly see the fault and believe the product has not performed as it should we will offer you the choice of another product to the equal value of your original purchase or a refund.
If we cannot see the fault clearly and the product requires additional inspection we will ask you to return the product to us to the following address:
9323 Commercial St, New Minas, NS B4N 3E9 CANADA
If we deem the product to be faulty we will offer you the choice of another product to the equal value of your original purchase or a refund.
If we believe the product has been mistreated or has performed for a reasonable period of time, we will inform you that your return request has not been approved.
We have high expectations of our products but they do not last for an indefinite period when subjected to harsh chemicals, sun exposure and vigorous use. Please follow the product care instructions and consider before you contact us whether the fault is just a reasonable sign of ageing in a well-loved product.
If you have any questions contact us at email@example.com